PRIVACY POLICY

ABOUT THIS POLICY

Del Mar Creative], trading as Del Mar Creative, ABN [ABN], respects your privacy.

This policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or engage our bathroom renovation and plumbing services.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

  • Your name, email address and phone number.

  • Your property address or project location.

  • Information about your plumbing or renovation requirements, budget and timing.

  • Photographs, plans and other information you provide about your property.

  • Correspondence, quote, contract, invoice and payment records.

  • Technical information about website visits, such as IP address, browser type, device information and pages viewed, where collected by our website services.

Please only provide information about another person if you are authorised to do so.

HOW WE COLLECT INFORMATION

We generally collect personal information directly from you through website forms, email, telephone calls, meetings and project communications.

We may also receive relevant information from someone you authorise to act on your behalf, such as a property manager, builder or designer.

Website technology may collect technical information automatically, as explained below.

HOW WE USE INFORMATION

We use personal information to:

  • Respond to enquiries and prepare quotes.

  • Assess, plan and deliver our services.

  • Communicate about bookings and projects.

  • Manage contracts, invoices and payments.

  • Maintain business records and meet legal obligations.

  • Understand and improve our website and services.

  • Resolve questions, concerns or complaints.

If you choose to receive marketing communications, we may use your contact details for that purpose. You can unsubscribe using the link provided or contact us directly.

SHARING INFORMATION

We may share relevant personal information with:

  • Tradespeople, contractors and suppliers involved in your project.

  • Website, email, data storage, accounting and payment service providers.

  • Our professional advisers, including accountants, insurers and legal advisers.

  • Authorities or other parties where required or permitted by law.

We share information for relevant business purposes and do not sell personal information.

Identifiable project photographs will only be used for marketing with your permission.

WEBSITE TECHNOLOGY & COOKIES

Our website is hosted on Squarespace. Squarespace and any other website tools we use may process technical information and use cookies or similar technology to operate the site and, where enabled, measure website activity.

You can manage cookies through your browser settings and any cookie controls available on our website. Disabling some cookies may affect website functionality.

OVERSEAS PROCESSING

Some service providers may store or process personal information outside Australia.

Our relevant providers include [provider names], with information stored or processed in [confirmed countries, where practicable].

STORAGE & SECURITY

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, alteration or disclosure.

We retain information for as long as reasonably needed for the purposes described in this policy, including legal, accounting and project record requirements. When it is no longer required, we take reasonable steps to securely delete or de-identify it.

No internet transmission or electronic storage method is completely secure.

ACCESS & CORRECTION

You may contact us to request access to personal information we hold about you or ask us to correct inaccurate or outdated information.

We may need to verify your identity before responding. If we cannot fulfil a request, we will explain why, subject to applicable law.

PRIVACY QUESTIONS & COMPLAINTS

If you have a question or concern about how we handle your personal information, please contact:

Del Mar Creative], trading as Del Mar Creative
Email: hello@delmarcreative.com.au

Please describe your concern and provide your preferred contact details. We will acknowledge your complaint and respond within a reasonable period.

Where applicable, you may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

EXTERNAL WEBSITES

Links to other websites are provided for convenience. This policy does not cover those websites, and we recommend reviewing their privacy policies separately.

POLICY UPDATES

We may update this policy when our practices change. The current version will be published on this page with its updated date.